Delivery Policy

Centra Express Logistics is committed to providing reliable, secure, and timely transportation and delivery services throughout South Florida and surrounding service areas. We strive to meet all agreed delivery schedules while maintaining the highest standards of professionalism, safety, and chain-of-custody procedures.

Our delivery services are available throughout:

Additional destinations may be available upon request and are subject to scheduling and service availability.

Centra Express Logistics offers:

Customers may schedule deliveries through:

Orders should include:

• Pickup location
• Delivery location
• Contact information
• Package description
• Required delivery timeframe
• Special handling instructions

• Same-Day deliveries are subject to driver availability and cutoff times.
• Scheduled deliveries will be completed within the agreed service window.
• Delivery times are estimates and may be affected by weather, traffic, road closures, accidents, or circumstances beyond our control.

Proof of Delivery (POD) may include:

POD records are maintained according to company record-retention policies.

For medical, laboratory, pharmaceutical, and confidential document deliveries:

• Chain-of-custody procedures are maintained.
• Deliveries are handled only by authorized personnel.
• HIPAA-compliant handling procedures are followed when applicable.
• Temperature-sensitive items must be properly packaged by the customer unless otherwise agreed in writing.

Customers are responsible for:

• Proper packaging and labeling.
• Accurate recipient information.
• Compliance with all applicable laws and regulations.
• Disclosure of any special handling requirements.

Centra Express Logistics reserves the right to refuse improperly packaged, hazardous, illegal, or unsafe shipments.

Unless otherwise agreed:

• One delivery attempt is included.
• Additional attempts may incur additional charges.
• Undeliverable items may be returned to the sender at the sender's expense.

Centra Express Logistics will not transport:

• Illegal substances
• Firearms or ammunition (unless specifically authorized by law)
• Explosives
• Hazardous materials requiring special permits
• Perishable goods without prior approval
• Any item prohibited by federal, state, or local law

While we make every effort to meet delivery commitments, Centra Express Logistics shall not be liable for delays caused by:

• Severe weather
• Natural disasters
• Traffic accidents
• Road closures
• Government actions
• Customer-provided incorrect information
• Events beyond reasonable control

Customers must report lost or damaged shipments within 24 hours of delivery.

Claims must include:

• Tracking or order number
• Description of loss or damage
• Supporting documentation or photographs

Liability for loss or damage is limited to the declared value of the shipment or the amount specified in the service agreement.

Customers agree to:

• Provide accurate shipment information.
• Ensure packages are properly packaged.
• Be available for pickup coordination when required.
• Pay all applicable fees and charges.

Centra Express Logistics reserves the right to refuse or discontinue service if:

• Safety concerns exist.
• Information provided is inaccurate.
• Payment obligations are not met.
• The shipment violates company policies or applicable laws.

Centra Express Logistics may update this Delivery Policy at any time. The most current version will be available upon request and on company communications.