Terms & Conditions

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy.

If you do not agree with these Terms, you should not use our services.

Centra Express Logistics provides transportation and logistics services including, but not limited to:

Service availability may vary by location.

All pricing is based upon:

• Distance
• Vehicle required
• Package size and weight
• Number of stops
• Delivery urgency
• Wait time
• Fuel costs
• Special handling requirements
• After-hours service
• Weekend or holiday service

Quotes are valid for thirty (30) days unless otherwise stated.

Additional charges may apply if shipment information changes after booking.

Customers are responsible for:

• Providing accurate pickup information
• Providing complete delivery addresses
• Ensuring shipments are packaged properly
• Making shipments available at the scheduled pickup time

Missed pickups caused by customer delays may result in additional charges.

Estimated delivery times are not guaranteed unless specifically contracted as a Guaranteed Delivery Service.

Delays may occur due to:

• Weather
• Traffic
• Road closures
• Natural disasters
• Mechanical failures
• Government actions
• Security restrictions
• Circumstances beyond our reasonable control

Customers agree to:

• Provide accurate shipment information.
• Properly package all items.
• Ensure shipments comply with applicable laws.
• Disclose any fragile or temperature-sensitive items.
• Comply with all federal, state, and local regulations.

Customers may not ship:

Centra Express Logistics reserves the right to refuse any shipment.

Customers are responsible for ensuring all shipments are securely packaged.

Centra Express Logistics is not liable for damage caused by improper packaging.

Medical shipments must comply with all applicable regulations. Customers are responsible for:

• Proper specimen packaging
• Required documentation
• Correct labeling
• Maintaining chain of custody requirements
• Temperature requirements

Deliveries may require:

• Signature
• Identification
• Business representative
• Authorized recipient

If no authorized recipient is available, additional delivery attempts may incur fees.

Proof of Delivery may include:

• Signature
• GPS verification
• Delivery photograph
• Electronic timestamp
• Driver documentation

Tracking information is provided for customer convenience.

Tracking updates may occasionally experience delays.

Orders canceled after dispatch may be subject to cancellation charges.

Completed pickups are non-refundable.

Payment is due upon receipt unless other credit arrangements have been approved in writing.

Accepted payment methods may include:

• Credit Cards
• ACH
• Business Checks
• Electronic Payments

Late payments may incur interest and collection costs.

Claims must:

• Be submitted in writing.
• Include supporting documentation.
• Be submitted within seven (7) calendar days of delivery.

Failure to report within this period may result in denial of the claim.

Unless additional declared value coverage has been purchased in writing, Centra Express Logistics' liability shall not exceed the lesser of:

• The actual repair cost;
• Replacement value;
• One hundred dollars ($100.00) per shipment.

Centra Express Logistics shall not be liable for:

• Lost profits
• Consequential damages
• Incidental damages
• Special damages
• Business interruption
• Emotional distress

Centra Express Logistics shall not be liable for delays or failures caused by events beyond its reasonable control including:

• Hurricanes
• Floods
• Fires
• Pandemics
• Labor disputes
• Government actions
• Civil unrest
• Terrorism
• Utility outages

Additional shipment insurance may be available upon request before pickup.

Coverage is subject to carrier approval and policy terms.

Users agree not to:

• Attempt unauthorized access
• Introduce malware
• Disrupt website operations
• Copy proprietary materials without permission

Customer information is handled according to our Privacy Policy.

We do not sell customer personal information.

Customers agree to indemnify and hold harmless Centra Express Logistics from claims arising out of:

• Improper shipment contents
• Customer negligence
• Regulatory violations
• Third-party claims resulting from customer actions

These Terms shall be governed by the laws of the State of Florida.

Any legal action shall be brought in the state or federal courts located in Broward County, Florida.

Centra Express Logistics may modify these Terms and Conditions at any time.

Updated versions become effective immediately upon posting.

By providing your mobile phone number and opting in through our website, you expressly consent to receive SMS text messages from Centra Express Logistics regarding your delivery inquiries, customer support requests, pickup and delivery updates, scheduling confirmations, appointment reminders, service notifications, account-related communications, and other operational messages related to the services you request.

Message frequency may vary depending on your interactions with us. Standard message and data rates may apply according to your wireless carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message. Once you opt out, you will receive a final confirmation message and will no longer receive SMS communications unless you opt in again.

For assistance, reply HELP or contact us using the contact information listed on our website.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and related personal information will not be shared with any third parties except as necessary to provide the services requested by the customer, with service providers acting on our behalf under confidentiality obligations, or as required by law.

By opting in to receive SMS messages from Centra Express Logistics, you agree to receive text messages related to:

• Delivery inquiries
• Customer support
• Pickup and delivery updates
• Scheduling confirmations
• Service-related notifications

For more information about how your personal information is collected and used, please refer to our Privacy Policy.